If you are unhappy with your surveyor, it's important that you make it known to them and take the appropriate action.

The RICS – Royal Institution of Chartered Surveyors – expect their regulated surveyors to follow strict rules of conduct. These rules of conduct insist that RICS members have a Complaints Handling Procedure (known as a CHP) to deal with grievances against their firm.

We refer to our CHP in the terms and conditions we send. If this was not sent with their T&Cs, If you are not happy with the service that our surveyor has provided, you email the office and ask for a copy of the Complaints Handling Procedure in writing. 

All complaints are dealt with personally by the Director Daniel Smith.   

If your grievance cannot be resolved internally, Daniel Smitrh will refer it to an independent redress scheme, run by an ombudsman.

We will let you know which ombudsman scheme your complaint to so that you can stay informed of its progress.

An alternative method of complaining about your surveyor is to go direct to the Royal Institution of Chartered Surveyors. 

RICS Regulation is the regulatory arm of RICS and is accountable for ensuring its members observe the rules and regulations to which they have signed up. If RICS considers the member firm has fallen short of anticipated standards, the RICS will take suitable steps to stop the risk of additional misdemeanours. 

Updated February 2025